How Your Rent A Car Company in Dubai Handles Accident Claims

Rent a car in Dubai is a good option to travel conveniently at an affordable price; sometimes, unfortunately, some bad things happen to you. A vehicle hit you, or you did not pay attention to the road. Sometimes, drivers are distracted by their mobile phones and end up colliding with another car. In all sorts of situations, if you are in good health conditions, stop the car, recover your breath, and call one of the emergency numbers and also contact your rental company. And let the authorities to assist you. In this blog, we will see how your rent a car company in Dubai handles accident claims and what the rules are to follow. 

Immediate Steps After an Accident

After the accident, move your car to the roadside, but it depends on the seriousness of the accident. Call 999 for immediate assistance. Use the Dubai Police App in minor accidents, gather all the important information, and take some video and clock some photos of the skid marks, vehicle damages, road signs, etc. Notify the rental company after exchanging phone numbers, license numbers, and the name of the other driver. After doing that, wait for the police reports. 

Ensuring Safety and Contacting Authorities

When you are in the middle of any accident, you need to stop there, assess the condition well, see the injuries, and call the emergency number of the UAE. From onward, they will handle the situation. For major accidents, damages or road blockages, call the 999 emergency number. For minor accidents, use the Dubai Police App, and for non-emergencies, call 901.

Notifying the Car Rental Company

After the accident, the driver needs to notify the rental company immediately; any ignorance makes the situation worse. It is a contractual obligation for insurance coverage, which prevents you from compensating for the full damage. It is also important to inform the company because they know how to document the accident scene, which is important for dispute resolution. When you inform the company about the accident, they arrange the towing and give you another car in its place.

Police Report Requirements in Dubai

The police issue two types of reports: green for innocent and red for guilty. But first of all, they check all the scenarios. Note the location, details about the vehicle, driving time, and whose fault it is, and attach the photos of the driver’s license, registration card, and images of the damaged vehicles in the required uploaded document. 

Understanding Insurance Coverage

You need to understand the insurance coverage, like what it covers and what it excludes. The common insurance add-ons are Super CDW, Collision Damage Waiver, and Personal Accident Insurance. When you rent a car in Dubai, you must understand that there are exclusions to note, such as specific parts damage, off-roading, negligence, and administrative fees that the renter must pay. Windshield tire damages come under a specific part and is not included in the insurance to cover.

Damage Assessment and Documentation

For damage claims, it is mandatory to collect evidence, which includes recording videos and taking photos, as well as contextual shots such as images of license plates, nearby road signs, cameras, and traffic signs.

Role of the Rental Agreement in Claims

The rental agreement is essential; it defines the liability, such as an at-fault accident, total loss, and loss of use. The rental agreement establishes mandatory compliance rules, including the requirements for police reports, authorized drivers, and prohibited activities. This agreement also informs you about where the private repairs need to be done. Damage to tires, rims, cracked windshield, glass, and chassis.

Replacement Vehicle Policies

Vehicle replacement depends on your contract. In some categories, the rental company replaces your car immediately, like when the police give you a green report. During the mechanical breakdown and upgrades, the car rental company changes your car. In some cases, the replacement is denied, like when you get a red report from the police, an unauthorized driver is behind the wheel, or when you fail to provide a valid Dubai Police Report.

Handling Third-Party Damages 

It is the police report that all the insurance coverage depends on. In a third-party policy, the insurance company covers the property damage and medical expenses of the insured. If your report is green, then the other person’s insurance will cover your damages. If your report is red, then your insurance will cover all the costs. But there are some critical steps to follow at the scene, like do not negotiate yourself; for minor cases, use the mobile police app. The insurance policies do not cover the damages when you are under the influence of any drugs, speeding, or if the driver is not listed in the agreement. 

Claim Processing Timeline

The claim process timeline stats from the scene of car accident. The minoe accident take 3 mints when you submit the reports on Dubai Police App, and major accident process the reports instantly.with in 5 to 10 working days your insurance process and estimated. The repair time from 3 days to 3 weeks, simple park replacement and body repair takes 3 to 7 days, and major repaires take a week or two. 

Common Mistakes to Avoid After an Accident

There are so many mistakes drivers make while handling claims in Dubai.

Failing to get a proper police report

• Do not move the car in case of a major fatal accident. Let the police and authorities come first to record the venue.
• Sometimes a drive accept his fault in the heat of the moment, so be careful with your words.
• Check all the cars after the accident, especially the hidden parts of the car.
• Do not forget to document the driver’s license plate, driving license or Emirates ID and the proper location of the street or road.
• Make sure not to take your car to a cheap garage for a cheap repair. 

Customer Responsibilities During Claims

It is the customer’s responsibility to inform the rental company and call 999 for immediate support. Preserve all the evidence, like digital trail, etc.

You also need to be ready for the financial obligations, like paying the insurance charges guicky to start work in car repair, you will also be responsible for the Salik and fines. Cooperate with the administration, like providing them with the passport and a copy of the driving license.

Tips for a Smooth Accident Claim Experience

• Wait for the SMS and do not ever leave the accident scene. Make sure to download the dashcam recording immediately of your car, which makes the red and green report.
• Enhance the insurance policy. Buy a premium insurance policy.
• Keep a 21-day reminder and followup your security deposit.
• Do not make any unprecedented statements. If anyone asks a question related to the accident, ignore them. And let the lawyer handle the situations.
• Make sure to make the proper documentation of injuries and the expenses you face.

Final Words

In this blog, all locals and tourists get the complete information about how a car rental company in Dubai handles accidents claim, but you have to follow some essential steps for it. Ensure the safety of everyone and contact the authorities, notify the car rental company, understand the insurance coverage, check the vehicle changing policy and claim the processing timeline well. Co-operate with the police and give them proper information, gather all the available information and keep safe. Follow the tips, like making sure to download the dashcam recording, and make sure to file proper documentation of injuries and damages. Our recommendation is to hire a car from Royal Star Car Rental Dubai and make your rental experience top-class.

FAQ

Question: How Do I Rent a Car From Royal Star Car Rental Dubai?

Answer: You can book in many ways, like a personal visit to our office, contacting us via call, or visiting our website; choose a car, whether you need an economy, luxury, or sports car; select the rental duration; and hit the road. Make sure to check the fine print & vehicle condition.

Question: To whom should a customer chould make contact during an accident?

Answer: Customer needs to call 999 for quick assistance, and also the rental company to handle the situation well and arrange another car for you. 

Question: Can I change my insurance policy in Dubai?

Answer: Yes, anyone can change the insurance policy when they need to. Comprehensive insurance is ideal for safe driving.

Question: What is the cost of a Dubai car hire?

Answer: It depends on the car brand, car manufacturing date, insurance, VAT, amenities, add-ons, and duration. Economy car prices start from 40 AED per day, and luxury car prices start from 200 AED.

Question: What is a red and green report in Dubai?

Answer: Both reports have been issued by the police. A green report means you are innocent, and a red report means you are the culprit.

Question: Can a credit card cover my insurance policy in Dubai?

Answer: Yes, most of the credit cards cover the car insurance. 

Question: Do I need a security deposit to rent a luxury car in Dubai?

Answer: No, Royal Star Car Rental Dubai charges no security deposit from the customer, whether they are local or tourists.

Question: What does the rental cost include?

Answer: It includes the basic insurance and VAT only.

Question: Can someone else drive my rented car rather than me?

Answer: No, only you are eligible to drive a rented car; if someone else riding your rented car commits an accident, then you will not get any compensation from the insurance policy.

Question: Are there any restrictions on an off-road expedition in a rented car?

Answer: Yes rented car is not permitted to be used for off-road expeditions.

Question: Are my relatives or friends allowed to drive a rented car in Dubai?

Answer: Yes, if they are added as an additional driver to the car.

Question: Can i clam insurance if I am using a mobile phone while driving in Dubai?

Answer: Overspeeding is a serious traffic violation. When you comet violation, is mean you are asking for trouble yourself. In that situation, you cannot claim the insurance.

Question: What is the important evidence to gather?

Answer: The important evidence includes the car registration number, names and number plate. Take some photos of the damaged car.

Question: How much is the Salik toll in Dubai?

Answer: The Salik tool is 4 to 6 Dirham when you go through the gate. Make sure to recharge your Salik in time before using the Salik Gate.

Question: Who will pay the parking fee for a rented car in Dubai?

Answer: The renter will be responsible for paying all the parking fees. Make sure to take a parking ticket before parking a vehicle.