Privacy Policy

In this document “we “or “us” will be referred to Royal Star Car Rental. This might be a very common facetious phrase in the world of Car rentals that “you can trust us” however WE do mean it. We receive information whenever customers use our Mobile apps, Website/Webpage, Call Centre, and other services in which they interact with us in any way possible.

This Policy will explain How Royal Star Car Rental operates the information collected from the patron.

Introduction

This Indenture will tell you what rights you can exercise in relation to your personal data and how you can contact us.

Data Collection

• We gather information directly from you when you use our services. This includes details such as your name, email address, phone number, and credit card information, which you provide when setting up or updating your account, requesting services, or contacting customer support.
• Please be aware that we do not collect or keep personal data from individuals under 18 years old through our services as they are not legal adults according to the law. All users must confirm that they are at least 18 years old
• In addition, we use GPS tracking technology to find your exact location. Some of our location-based services require this to work properly. But if you want to utilize these features you will be asked to allow us to use your data. This data will be used to upgrade the quality of services we provide.
• We collect information like your full name, date of birth, postal address, Phone Number and Email etc.

Data Collection from Other Sources

We collect customer Data from other sources too, when they access our website through social media apps like Facebook, Instagram and, X. through these we collect Info like Photos, Social Media Accounts, and Emails. If by any chance the customer interacts with websites that might have our API in it, we might receive detail through the platform.

How Individual Data is used?

We use the personal data you provide to enhance your experience with us in several key ways. This includes facilitating payments, sending receipts, and delivering the products and services you’ve requested, such as arranging delivery. Your data also helps us develop new features, provide customer support for both users and vendors, and improve safety measures by verifying user identities and transmitting updates about our products.

Additionally, we utilize your data for administrative tasks such as preventing fraud and addressing software issues, and to monitor patterns of activity to ensure smooth operations. Communication between you and our service providers will be streamlined, and we will send you information that we believe may interest you, including updates on Moosa Rent a Car’s products, services, promotions, news, and events.

You will be notified about any changes to our services, and we aim to enhance your participation in interactive features of our offerings. Your data helps us maintain the safety and security of our services and personalize your experience by suggesting features, content, social connections, and referrals that might be relevant to you.

Personal Data storage

Whenever the customer shares personal information using the site or other sources, the Data received will be stored 

Safety Precautions

• Only authorized people get access to the Accounts, no other employee or staff member is allowed to ask for a customer’s password or sensitive information.
• We use device location technology and make sure there is no unauthorized access to people outside the executive team.

Customer Support

When the customer reaches out to our customer support team, we collect and use their personal data to assist with their inquiries and resolve any issues they may encounter. This includes:

1. Communication: We use their contact information to respond to their questions, provide support, and address concerns or issues related to our products or services.
2. Data Access: To effectively assist them, our support team may access account information and transaction history as necessary to understand and resolve your issue.
3. Service Improvement: Feedback and data collected through support interactions may be used to improve our services, enhance user experience, and develop new features.
4. Record Keeping: We maintain records of support interactions for quality assurance, training, and to ensure that we address your concerns appropriately and efficiently.
5. Privacy: All personal data shared during support interactions is handled with strict confidentiality and in accordance with our Privacy Policy.

Research

We use personal data to enhance our products and services through research and analysis. This involves understanding user behavior, improving features, and personalizing your experience. Data may also be used for testing new functionalities and gathering feedback. We prioritize your privacy by using aggregated and anonymized data whenever possible, and all research activities comply with data privacy policy

Disputes and Fund

By any chance if the client gets into a dispute with the Car Rental Company, we would recommend visiting pages below: –

• Rental dispute Centre
• Dubai Police
• Dispute Page (RTA)

Changes in Privacy Policy

We have a full right to change this “Privacy policy” Document in accordance to the new features being added to the Webpage. If this affects the patron’s personal Info in one way or another, we will be sure to inform them about the matter moreover we would advice to periodically check the Privacy Policy document to keep track of what’s happening.