Terms & conditions

Welcome to Royal star Car Rental. These Terms and Conditions (this “Agreement”) constitute a legal agreement between you (the “Renter”) and Ryal Star Car Rental (the “Company”), governing the rental of vehicles from our fleet. By renting a car from us, you agree to abide by all terms set forth. Please read this Agreement carefully.

1. Introduction

1.1. Company Information: Royal Star Car Rental, located in Al-Karama (Dubai), operates a car rental service. For any inquiries or support, contact us at [ +971 50 9588 548] or info@royalstaruae.com

1.2. Agreement Acceptance: By completing the rental reservation process and accepting the vehicle, you agree to these Terms and Conditions, which might be amended later on. 

1. Rental Requirements

2.1. Eligibility: To rent a vehicle, you must be at least 18 years old. You must also possess a valid driver’s license, which should be in good standing and issued by the jurisdiction in which you reside.

2.2. Credit Card Requirement: A valid credit card in your name is required for the rental. Debit cards, prepaid cards, union cards or cash deposits are also accepted. The credit card will be used for security deposits and payment of any additional charges.

2.3. Identification: You may be required to provide additional identification, such as proof of address and identity, upon request.

1. Vehicle Use

3.1. Authorized Drivers: Only drivers in the rental agreement will be authorized to operate the vehicle. All additional drivers must be added to the rental agreement and meet the same eligibility requirements.

3.2. Prohibited Uses: The vehicle must not be used for illegal activities, off-road driving, racing, or towing. It must not be driven outside the geographical area specified in the rental agreement without prior written consent from the Company.

3.3. Mileage Limits: Mileage limits may apply. Exceeding the mileage limits may result in additional charges as specified in the rental agreement.

1. Rental Period

4.1. Start and End Dates: The rental period begins at the time specified in the rental agreement and ends when the vehicle is returned to the Company by the agreed-upon return time and location.

4.2. Early Returns: Returning the vehicle before the end of the rental period may not entitle you to a refund for unused days.

1. Fees and Charges

5.1. Rental Fees: The rental fees are outlined at the time of booking and are based on the duration of the rental and the type of vehicle.

5.2. Security Deposit: A security deposit will be charged at the start of the rental period. This deposit will be held against potential charges and refunded upon the return of the vehicle, subject to the terms of this Agreement.

5.3. Additional Charges: Fees for late returns, additional drivers, and refueling will be charged according to the terms specified in the rental agreement.

1. Insurance and Damage

6.1. Insurance Coverage: Basic insurance coverage is included in the rental price. You may opt for additional coverage, such as Collision Damage Waiver (CDW) or Theft Protection, at an extra cost.

6.2. Damage Responsibility: You are responsible for any damage to the vehicle during the rental period. In the event of damage, you must notify the Company immediately and follow the procedures for reporting and documentation.

6.3. Accidents: In case of an accident, you must contact the police, file an accident report, and notify the Company as soon as possible. Failure to do so may result in additional charges or loss of insurance coverage.

1. Vehicle Maintenance

7.1. Routine Maintenance: You perform routine maintenance checks, such as monitoring oil levels and tire pressure.

7.2. Maintenance Issues: If you experience mechanical issues or breakdowns, contact the Company immediately for assistance. Do not attempt repairs on your own without authorization from the Company.

1. Fuel Policy

8.1. Fuel Requirements: The vehicle must be returned with a full fuel tank. If the car is returned with less fuel than at the start of the rental, you will be charged for refueling at a rate specified in the rental agreement.

8.2. Fuel Charges: Fuel charges will be calculated based on the current market rates and the fuel required to bring the tank back to full.

1. Return Policy

9.1. Vehicle Return: The vehicle must be returned to the location specified in the rental agreement by the agreed-upon return time.

9.2. Late Returns: Late returns will incur additional charges based on the hourly or daily rate specified in the rental agreement.

1. Termination of Agreement

10.1. Early Termination: The Company reserves the right to terminate the rental agreement early under circumstances such as violation of the terms, non-payment, or illegal use of the vehicle.

10.2. Default: If you fail to comply with any of the terms of this Agreement, the Company may terminate the rental and seek recovery of any outstanding amounts.

1. Liability and Indemnity

11.1. Liability Limits: The Company’s liability for personal injury or property damage is limited as provided by law. The Company is not liable for any indirect or consequential damages.

11.2. Indemnification: You agree to indemnify and hold the Company harmless from any claims, fines, or legal actions resulting from your use of the vehicle.

1. Dispute Resolution

12.1. Governing Law: This Agreement is governed by the laws of Dubai

12.2. Resolution Mechanism: Any disputes arising from this Agreement will be resolved through [dispute resolution methods, such as arbitration or mediation].

1. Privacy Policy

13.1. Data Collection: We collect personal information as a part of the rental process. This information is used to process your rental, manage your account, and communicate with you.

13.2. Data Protection: We implement appropriate measures to protect your data. For details on how we use and protect your information, please refer to our Privacy Policy

1. Changes to Terms

14.1. Modifications: We may update these terms and conditions from time to time. Any changes will be effective immediately upon posting on our website or other communication channels.

14.2. Notification: We will notify you of any significant changes to these terms through email or other means.

1. Contact Information

15.1. Customer Service: For any questions, issues, or concerns regarding your rental, contact our customer service team at [+971 50 9588 548] or info@royalstaruae.com.

15.2. Office Hours: We are available 24/7  and ready to support you through any issue regarding our company .

By proceeding with the rental, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Agreement. Thank you for choosing Royal Star Car Rental. We wish you a pleasant and safe journey.